Help/Contact

About membership

• Q.
  Please tell me how to join.
• Q.
  Can I register as a member with a name other than my real name?
• Q.
  Can I register more than once?
• Q.
  I live overseas, can I join?
• Q.
  Are there email addresses that cannot be used for registration?
• Q.
  I have not received an email containing the URL for new member registration.
• Q.
  "The number of errors has reached the upper limit" is displayed and I cannot register as a member.

About login

• Q.
  I forgot my login ID (registered email address).
• Q.
  I forgot my password.
• Q.
  I can't log in even though the payment has been completed.

Change of registered information

• Q.
  My name has changed.
• Q.
  What should I do if my address or phone number changes?

About various emails

• Q.
  I haven't received the e-mail newsletter.
• Q.
  I want to stop receiving the e-mail newsletter.
• Q.
  I have inquired but have not received a reply.

[Monthly Membership Fee Bundle Payment Course] About continuation

• Q.
  Can I continue my membership after the expiration date?

others

• Q.
  About the translation function
• Q.
  The site does not display well.
• Q.
  Can I change the delivery address from [overseas] to [within Japan]?