Thank you for always supporting JO1.

JO1 Live Streaming Concert “STARLIGHT DELUXE”
JO1 OFFICIAL FANCLUB member reception memorial picture tickets have been shipped on the following dates.

【Date of shipment】

Wednesday, March 17, 2021

[Shipping target]

Those who purchased JO1 Live Streaming Concert "STARLIGHT DELUXE" at the JO1 OFFICIAL FANCLUB member reception.

Shipping method: Ordinary mail (Shipping fee is settled at the time of ticket payment.)

Destination: Address registered in Chikepla as of Sunday, February 21, 2021

*Depending on your area, it may take some time. Please wait for a while until it arrives.

◆ Regarding undelivered inquiries

In case of non-delivery due to incomplete address etc., we will accept resend during the following period.
Please note that the shipping fee will be paid by the customer (members residing overseas must pay in advance via PayPal).

[Inquiry period]

・Members residing in Japan

Reception period for undelivered items: April 5, 2021 (Monday) to April 11, 2021 (Sunday)

delivery method : Yupack cash on delivery

・Members residing overseas

Reception period for undelivered items: April 12, 2021 (Monday) to April 18, 2021 (Sunday)

Shipping method: Shipping fee payment via PayPal, EMS shipping

*Please pay by PayPal by April 30th (JST).

[Inquiry method]

1 Confirmation and change of registered address

After logging in, please check and change your registered address from "Confirm/Change Member Information" on My Page.

(If your surname has changed, you cannot change it on My Page, so please contact us from "Help/Inquiries")

My page≫

2. Apply from the URL below.

One application per member, so please check carefully before proceeding to the "Confirmation screen".

*Please note that there is no e-mail indicating that the transmission has been completed.

Member residing in Japan

resend application form

*Available for access from 12:00 on Monday, April 5th.

Members residing overseas

resend application form

*Available for access from 12:00 on Monday, April 12th.

◆ Regarding inquiries about defective products

In the unlikely event that there is a defective product, we will exchange it.

Please contact us from the "Inquiry Form" during the following inquiry period.

[Inquiry period]

Reception period for undelivered items: ~April 11th (Sun)