Thank you for using JO1 OFFICIAL FANCLUB.

For those who completed the renewal procedure for the JO1 OFFICIAL FANCLUB "Monthly Membership Fee Bundle Payment Course" in July 2024, we will begin shipping the Law of Infinity (renewal benefit) 2024 for August 2024 on the dates below.

[Law of Infinity 2024 recipients]

Those who meet all the following conditions will be eligible for shipping.

・Those who have registered for the "Monthly Membership Fee Bundle Payment Course" by December 31, 2023.

・Those who have completed "automatic renewal" or "continuation procedure" from November 1, 2023 to March 31, 2025.

・For those whose membership expiration date after renewal is from January 1, 2025 to December 31, 2025.

◆Members eligible for shipping this month

[For those residing in Japan]

Those who have completed the renewal procedure for the JO1 OFFICIAL FANCLUB "Monthly Membership Fee Bundle Payment Course" between July 1, 2024 (Monday) and July 31, 2024 (Wednesday)

[For those residing outside of Japan]

Those who have completed the renewal procedure for the JO1 OFFICIAL FANCLUB "Monthly Membership Fee Bundle Payment Course" between July 1, 2024 (Monday) and July 31, 2024 (Wednesday)

*If you live in a country or region where international shipping procedures are difficult, we will ship your order from the next month onwards.

[shipping address]

We will ship to the address registered on My Page.

If you change your address, please log in to the site and change your member information from "Confirm/Change Member Information" on My Page.

If there is a change in your surname, please check this page and contact us.

*Please be sure to check the registration information on your My Page by Wednesday, July 31st.

◆ Scheduled delivery start date

Shipment will begin on Thursday, August 29, 2024

◆ About delivery

-Delivery will be by regular mail or international parcel.

・It may take about a week to deliver depending on traffic conditions and your area.

◆ Notes

・Members who have joined the JO1 OFFICIAL FANCLUB "Monthly Membership Fee Course" and new members are not eligible.

・We have received many inquiries about incomplete addresses. Please be sure to check your registered address.

・Please note that if reshipment is required due to an incorrect address, the reshipment fee will be charged.

◆Frequently Asked Questions

・ [Law of Infinity 2024] I changed the course in 2024 and registered as a member, but I did not receive it.

・ [Law of Infinity 2024] I applied for renewal in 2024, but I did not receive it.

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◆ Regarding undelivered inquiries

In case of non-delivery due to incomplete address etc., we will accept resend during the following period.
Please note that the shipping fee will be paid by the customer (members residing overseas must pay in advance via PayPal).

[Inquiry period]

・Members residing in Japan

Period for accepting undelivered items: Saturday, September 14, 2024, 11:00 - Friday, September 27, 2024, 10:59

delivery method : Yupack cash on delivery

・Members residing overseas

Period for accepting undelivered items: Friday, September 27, 2024, 11:00 - Friday, October 11, 2024, 10:59

Shipping method: Shipping fee payment via PayPal, EMS shipping

*Payment via PayPal must be made by Thursday, October 31, 2024 at 23:59 (Japan time).

1 Confirmation and change of registered address

After logging in, please check and change your registered address from "Confirm/Change Member Information" on My Page.

(If your surname has changed, you cannot change it on My Page, so please contact us from "Help/Inquiries")

2. Apply from the URL below.

One application per member, so please check carefully before proceeding to the "Confirmation screen".

*Please note that there is no e-mail indicating that the transmission has been completed.

・Members residing in Japan

resend application form

*​ ​Access available from 11:00 on Saturday, September 14th.

・Members residing overseas

resend application form

*​ ​Access available from 11:00 on Friday, September 27th.

◆ Regarding inquiries about defective products

In the unlikely event that there is a defective product, please refer to the following "Help / Inquiries",

Please contact us from "Click here for defective replacement inquiries" during the inquiry reception period.

[Help/Inquiries] There was a defect in the shipment from the fan club. Can you exchange it for me?

https://jo1.jp/faq/detail/70

[Inquiry period]

Defective product inquiry acceptance period: Until September 27th (Friday)

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[Information on continuing JO1 OFFICIAL FANCLUB membership]

Continuation procedures can be carried out from the 1st of the month in which your membership expires until the last day of 3 months later.

If automatic renewal is set, renewal processing will be carried out around the end of the membership expiration month.

Please check here (https://jo1.jp/faq/detail/29) for details on the renewal procedure.

If you have any other questions, please check the help page (https://jo1.jp/faq/).

【Notes】

Continuing from last year, we have extended the grace period for membership continuation from the usual one month to three months for the time being.

If you continue during the grace period, your registration information and other history will be carried over.

Please note that the extension of the grace period may be changed to the usual one month without prior notice.

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▼Normal grace period

[Grace period 1 month]

* Deadline at the end of January ⇒ Can be continued until the end of February, and withdraws after the deadline.

▼Temporary grace period

[Grace period 3 months]

* Deadline at the end of January ⇒ Can be continued until the end of April, and withdraws after the deadline.

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