[For those who have continued Monthly Membership Fee Bundle Payment Course / Monthly Membership Fee Course for more than 4 months] Notice of 2024 New Year's card shipping/inquiry period
Thank you for using JO1 OFFICIAL FANCLUB.
We have sent 2024 New Year's cards to the following people.
[2024 New Year's card shipping target]
Those who meet the conditions of either A or B will be eligible for shipping.
A: Monthly Membership Fee Bundle Payment Course once as of 23:59 on Tuesday, December 5, 2023.
* In the case of convenience store payment, Monthly Membership Fee Bundle Payment Course registration will be completed with the payment.
Please note that simply issuing a payment number on the site does not complete registration and will not be included in the shipment.
B: Those who have been continuing Monthly Membership Fee Course for more than 4 months as of 23:59 on Tuesday, December 5, 2023
≪Shipment target≫
Members who joined Monthly Membership Fee Course by the end of September 2023 and are continuing Monthly Membership Fee Course at 23:59 on Tuesday, December 5 (those who are continuing)
≪Excluded from shipping≫
・Those who joined Monthly Membership Fee Course after October 2023
(If you change to Monthly Membership Fee Bundle Payment Course and meet A, you will be eligible for shipping.)
・Those who have withdrawn before December 5 (Tuesday) 23:59, regardless of the month of joining
【shipping method】
Post
[shipping address]
Registered address as of December 5, 2023 (Tuesday) 23:59 (JST)
◆ Regarding inquiries regarding undelivered or defective products due to delivery accidents
We will accept re-shipping only for [undelivered or defective items due to delivery accidents, etc.].
*If the package has not arrived due to the customer's reasons, such as an incorrect address, we will not be able to respond.
*For delivery accidents, please check the post office website.
Domestic resident member non-delivery receipt form due to delivery accident
Non-delivery receipt form for members residing overseas due to delivery accident
Reception period: January 18, 2024 (Thursday) 12:00 to January 31, 2024 (Wednesday) 18:00
*We cannot answer any inquiries outside the period. Please note.
*Re-shipment is scheduled for mid-February.
*Access is not possible outside reception hours.
*One application per member, so please check carefully before proceeding to the "confirmation screen".
*Please note that there is no e-mail indicating that the transmission has been completed.
◆About inquiries regarding defective products
In the unlikely event that there is a defective product, please refer to the following "Help / Inquiries",
Please contact us from "Click here for defective replacement inquiries" during the inquiry reception period.
[Help/Inquiries] There was a defect in the shipment from the fan club. Can you exchange it for me?
Reception period: Until January 31, 2024 (Wednesday) 18:00
* Minor scratches, bends, etc. that occur during shipping cannot be exchanged. Please note.