Thank you for always supporting JO1.

"2021 JO1 LIVE "OPEN THE DOOR""
JO1 OFFICIAL FANCLUB member acceptance memorial picture tickets will be shipped on the following schedule.

【Date of shipment】

Scheduled for early February 2022

[Shipping target]

"2021 JO1 LIVE "OPEN THE DOOR"" Those who have purchased a live distribution viewing ticket with a memorial picture ticket

For the tickets you have purchased, please check from the ticket pla my page (list of owned tickets).

Shipping method: Ordinary mail (Shipping fee is settled at the time of ticket payment.)

Destination: Address registered with Ticketpla as of Sunday, November 21, 2021

*Please check from the Ticket Plan My Page (confirmation/change of registration details).

*If you wish to change the delivery address after the change acceptance period, please go to your local post office and apply for a forwarding notification.

*Depending on your area, it may take some time. Please wait for a while until it arrives.

◆ About changing the delivery address

Please follow the instructions below to change your shipping address.

[Change acceptance period]

January 20, 2022 (Thursday) to January 25, 2022 (Tuesday) 23:59

[Reception form]

*Access is not possible outside reception hours.

* One application per member, so please check carefully before proceeding to the "confirmation screen".

*Please note that there is no e-mail indicating that the transmission has been completed.

◆ Regarding undelivered inquiries

In case of non-delivery due to incomplete address etc., we will accept resend during the following period.
Please note that the shipping fee will be paid by the customer (members residing overseas must pay in advance via PayPal).

[Inquiry period]

・Members residing in Japan

Non-arrival acceptance period: February 28 (Mon) to March 6 (Sun), 2022

delivery method : Yupack cash on delivery

・Members residing overseas

Acceptance period for non-arrivals: March 7, 2022 (Monday) to March 13 (Sunday), 2022

Shipping method: Shipping fee payment via PayPal, EMS shipping

*Please pay by PayPal by 4/10 (JST).

[Inquiry method]

1 Confirmation and change of registered address

After logging in, please check and change your registered address from "Confirm/Change Member Information" on My Page.

(If your surname has changed, you cannot change it on My Page, so please contact us from "Help/Inquiries")

My page≫

2. Apply from the URL below.

One application per member, so please check carefully before proceeding to the "Confirmation screen".

*Please note that there is no e-mail indicating that the transmission has been completed.

Member residing in Japan

resend application form

* Accessible from 12:00 on February 28 (Monday).

Members residing overseas

resend application form

* You can access from 12:00 on March 7 (Monday).

◆ Regarding inquiries about defective products

In the unlikely event that there is a defective product, please refer to the following "Help / Inquiries",

Please contact us from "Click here for defective replacement inquiries" during the inquiry reception period.

[Help/Inquiries] There was a defect in the shipment from the fan club. Can you exchange it for me?

https://jo1.jp/faq/detail/70

[Inquiry period]

Defective item acceptance period: February 28 (Monday) to March 6 (Sunday), 2022