Reception overview

About electronic tickets (how to receive/enter)

1. About electronic tickets

Issue an electronic ticket with "JO1 APP".
You can download "JO1 APP" from here.

Electronic ticket	Ticket display date	2 weeks before the performance date *planned Only Tokyo performances are scheduled 10 days before each performance. Seats will be displayed on the day of the performance.
	ticket display terminal	All displayed on applicants' smartphones *Because you will be entering at the same time as your companion, you must be present in person.
	Distribution of tickets	This advance ticket cannot be distributed
	ticket trade	none. Please check here for more information.

2. Regarding the ticket display method of the companion in this advance

All tickets will be displayed on the applicant's smartphone, and you will enter the venue at the same time as your companion.
However, we may check your identity on the day of the performance, so please be sure to bring a valid ID.

Tickets purchased in advance are not eligible for official trade. Transfers between family members and friends are strictly prohibited. Application information cannot be changed for any reason.

On the day of the performance, both the applicant and the accompanying person must bring an identification card that can be used to verify their identity.

You do not need to register your companion's face photo. Even if you apply, the face photo of the accompanying person will not be displayed.

on the application screen
Companion information to be entered

• (1) Companion's Plus member ID
  *Even if the accompanying person does not have a smartphone, it is necessary to register for Plus member ID (free).
• (2) Name of accompanying person (kana)

• Before applying, please be sure to register your "name", "date of birth", "gender", "address", "phone number" and "e-mail address" in the member information.



≫ Click here to check Plus member ID member information

Admission on the day

About the official ticket trade/resale service “Ticket Pla Trade”

Please be sure to check before applying

1. How to apply

Log in with "Plus member ID" and "Password" when applying.

* You can check your Plus member ID on My Page.

Please be sure to receive the registration information (Kanji name, address, phone number) on My Page before proceeding with the application.

≫Click here for JO1 OFFICIAL FANCLUB My Page

If you have acquired multiple Plus member ID (EMTG IDs), please contact us below and integrate your IDs.

≫People who join the fan club (including fan club services other than JO1 OFFICIAL FANCLUB)

≫Those who have not joined the fan club or do not know the fan club they are joining

2. Compatible devices

• 

• Ticketing with "JO1 APP" can be used on smartphones with a phone number starting with 090/080/070 that can connect to the Internet.
  [Supported OS]
  iPhone device: "iOS 11.0 (iOS 13.0 or higher recommended)" or higher *SMS function required
  Android device: "Android OS 5.0 (Android OS 7.0 or higher recommended)" or higher *SMS function required

• * "Galaxy", "Raku-raku smartphone (devices released before 2014 that do not support Google Play)", "Garaho", "Tablet devices" and "iPod touch" are not compatible with electronic tickets.
  Also, some smartphones are not supported. Please be sure to check the non-compatible models.
• ※Electronic tickets can also be used on smartphones from overseas. You can enter your foreign phone number on the application form.
  If you are not able to receive your ticket on App after the E-tickets are issued, please contact the Tixplus customer support.
  ≫https://tixplus.jp/support/tixplus_en/

About compatible devices

3. About email reception settings

Information about the start of ticketing will be sent from "Ticket-Pla".

If you have set domain-specific reception, please set it so that you can receive emails from "plusmember.jp". In addition, please refer to here for settings such as spam mail and review it.

4. Precautions regarding resale/transfer

• Any act of reselling tickets purchased at this reception to a third party for any reason is strictly prohibited. The act of providing/transferring to a third party for resale is also prohibited. Purchase of tickets for the purpose of resale is strictly prohibited.
• Resale includes listing at auction, bidding, buying and selling on the Internet, ticket shops, application agencies, scalpers and malicious third parties.
• If we discover that the item has been exhibited at an auction or resold at a high price, we will refuse entry to the exhibitor and the applicant. In addition, if we can confirm the resale, etc., we may check the identity of the relevant seat on the day of the performance. If we cannot verify your identity, we may refuse your admission.
• Tickets sold at the reception of this performance (entertainment tickets) are "specified event admission tickets" and cannot be transferred for a fee at a price exceeding the selling price of the promoter without permission from the organizer. increase.
• The organizer will not be held responsible for any troubles caused by ticket resale or transfer.

5. Points to note when applying

• For each advance application, "One person only. Up to 2 to 4 tickets per performance."
• With one application, you can select from 1st choice to 5th choice (optional) for each advance, and there is no duplicate winning for the same date and time performance.
• Even if you apply as a companion, the number of applications will be counted as one.
• It is not possible to change the companion information or the number of tickets for each desired performance. Please note.
• Duplicate applications for the same precedence may invalidate the application.
• Applications with different applicants/accompanied persons within the same precedent, or applications made separately from other applicants/accompanying persons may be subject to disqualification. After consulting with your companions in advance, please apply only for the representative.
• Cancellation after application and change of contents after acceptance is not possible at all. If you apply multiple times, only the last application will be valid.
■ Example of being rejected

1. If Mr. A makes duplicate applications for the same precedence with a combination of "A (applicant)" and "B (applicant) + A (accompanying person)", both applications will be invalid. there is.
2. If Mr. B makes duplicate applications for the same advance with the combination of "A (applicant) + B (accompanying person)" and "B (applicant) + C (accompanying person)", all applications will be may become invalid.


Inquiries about reception
"Ticket Pia" will be the window. Please read this page carefully and contact us using the form below.
Pia: Business hours 10:00-18:00 excluding Saturdays, Sundays, holidays, and year-end and New Year holidays
*Please be sure to include "Jo1 2023 Arena Tour Family Reserved Seat Advance Inquiry" in the subject line and "Question", "Name" and "Phone Number" in the body of the email.
*Inquiries regarding application results/lottery methods cannot be answered.

"Ticket Pia" inquiry

• Even if multiple winners/applications are made, we will refuse admission to anyone other than the person himself/herself. In addition, information change, ticket cancellation, refund, refund, etc. are not possible at all.
• The applicant's name will be displayed on the ticket. When applying, please be sure to apply under the name of the visitor.
• We do not accept name changes after application. The name displayed on the ticket is the registration information linked to the Plus member ID at the time of application. It is strictly prohibited to transfer even between family members or friends. No changes will be accepted for any reason, so please be careful not to make any mistakes or omissions when applying.
• If illegal trading is discovered, we will refuse admission. In that case, we will not be able to refund the ticket or bear the transportation expenses.
• All ticket advances will be a lottery. It is not on a first-come-first-served basis, so please check the precautions regarding the performance during the reception period and apply so that there are no mistakes. After the reception is over, a fair lottery will be held from all the applicants who applied to determine the winner.
• If your device is Android, you may not be able to apply depending on your browser. In that case, change the browser to Google Chrome and try again.
• Immediately after the start of reception and near the end of reception, it may be difficult to connect due to the concentration of access. Please allow enough time to complete the application procedure.
• We cannot answer any inquiries/requests regarding seats.
• Please note that we may provide necessary information upon request from government agencies, local governments, etc. regarding your personal information. The information you provide will not be used for any purpose other than the purposes described above.
• In the future, there is a possibility that the content of the information will change in accordance with the guidelines and guidelines indicated by the government and local governments.
• In case of bad weather, the performance may be canceled or the contents may be changed. If the performance is held, we will not be able to refund even if you cannot attend due to natural disasters. Please note.
• Please note that refunds cannot be made even if there is a change in the performance content or performers. In addition, transportation and accommodation expenses to the venue will be borne by each individual.
• A special area will be provided for visitors in wheelchairs. If you would like to purchase a ticket with all seats reserved, please be sure to contact us at least 5 days before the performance. Please note that wheelchair seats are limited.

For other notes regarding performances,
Before applying Special site Please confirm.
I have confirmed the notes on this page and the special site.