Notes on ticket sales

About application

Eligible applicants (applicants and companions) differ for each advance. Please be sure to check your eligibility before applying.

For each advance application, it will be "only once per person. Up to 2 tickets per performance." * When applying for 2 tickets, it is necessary to specify a companion.

If you apply for 2 or more tickets, electronic tickets will be issued to each terminal of the applicant/accompanying person.

Please prepare a smartphone that is suitable for the recommended environment of "JO1 APP" for accompanying people.

With one application, you can select from 1st choice to 5th choice (optional) for each advance, and there is no duplicate winning for the same date and time performance.

Even if you apply as a companion, the number of applications will be counted as one.

It is not possible to change the companion information or the number of tickets for each desired performance. Please note.

Duplicate applications within the same precedence may be invalid.

If you apply with a different applicant/accompanying person within the same precedence, or if you apply separately from another applicant/accompanying person, you may be disqualified. After consulting with your companions in advance, please apply only for the representative.

Even if multiple tickets are won/purchased, we will refuse admission to anyone other than the person (name displayed on the ticket). In addition, information change, ticket cancellation, refund, refund, etc. are not possible at all.

The name of the applicant/accompanying person (the name registered in the fan club or the name registered in Plus member ID) will be displayed on the ticket. When applying, please be sure to apply under the name of the visitor.

We do not accept name changes after application. The name displayed on the ticket is the registration information linked to Plus member ID at the time of application.
It is strictly prohibited to transfer even between family members or friends. No changes will be accepted for any reason, so please be careful not to make any mistakes or omissions when applying.

If illegal trading is discovered, we will refuse admission. In that case, we will not be able to refund the ticket or bear the transportation expenses.

Application for overseas residents

For overseas members, please apply from "Overseas Members" displayed after tapping "Click here to apply" on the reception page.

Electronic tickets can also be used on overseas smartphones. The phone number you enter on the application screen can be an overseas phone number. *If you are unable to receive your electronic ticket even on the ticket pick-up start date, please contact Ticketpla Customer Support below.

If you live overseas and do not have a Japanese mobile phone number, you can use your overseas smartphone, but the SMS function is required. It is not necessary to enter the country code when applying.
*If you are unable to receive your electronic ticket even on the ticket pick-up start date, please contact Ticketpla Customer Support below.
Customer support (English): https://tixplus.jp/support/tixplus_en/
Customer support (Japanese): https://tixplus.jp/feature/artist_app/faq/jo1.html

Ticket-Pla Trade is a service for Japan only, and those who do not have a domestic account cannot exhibit. Please note.

About electronic tickets

Tickets for this performance will be issued as electronic tickets on the "JO1 APP".

Electronic tickets are scheduled to be displayed 10 days before the performance date at Ariake Arena, Tokyo, and 2 weeks before each performance date for other performances.
The seats will be displayed on the day of the performance.

If the accompanying person does not have a smartphone, only those who have applied at the time of application will be able to display the tickets of the accompanying person together on the applicant's terminal.

Advance tickets cannot be distributed.

If you cannot participate due to unavoidable reasons, please use the official trade.

Other notes

All ticket advances will be a lottery. It is not on a first-come-first-served basis, so please check the precautions regarding the performance during the reception period and apply so that there are no mistakes. After the reception is closed, a fair lottery will be held from among all applicants and the winner will be determined.

Immediately after the start of reception and near the end of reception, it may be difficult to connect due to the concentration of access. Please allow enough time to complete the application procedure.

We cannot answer any inquiries/requests regarding seats.

We may ask you to provide your emergency contact information when purchasing tickets or visiting the venue.

Please note that we may provide necessary information upon request from government agencies, local governments, etc. regarding your personal information. The information you provide will not be used for any purpose other than the purposes described above.

No cancellations/changes/refunds can be made after purchasing tickets for any reason whatsoever. As an exception, we may inform you of a refund if the performance is cancelled.

A special area will be provided for visitors in wheelchairs. If you would like to purchase a ticket with all seats reserved, please be sure to contact us at least 5 days before the performance. Please note that wheelchair seats are limited.

Other notes

About resale/transfer

Any act of reselling tickets purchased at this reception to a third party for any reason is strictly prohibited. The act of providing/transferring to a third party for resale is also prohibited. Purchase of tickets for the purpose of resale is strictly prohibited.

Resale includes listing at auctions, bidding, buying and selling on the Internet, buying and selling through ticket shops, purchase agents, scalpers and malicious third parties.

If we discover that the item has been exhibited at an auction or resold at a high price, we will refuse entry to the exhibitor and purchaser.
In addition, if we can confirm the resale, etc., we may check the identity of the relevant seat on the day of the performance. If we cannot verify your identity, we may refuse your admission.

Tickets sold at the reception of this performance (entertainment tickets) are "specified event admission tickets" and cannot be transferred for a fee at a price exceeding the selling price of the promoter without permission from the organizer. increase.

The organizer will not be held responsible for any troubles caused by ticket resale or transfer.

Notes on performances

This performance will be held in accordance with the guidelines of the government and local governments. Please follow the entrance/exit flow and viewing rules set by the organizer.

Performance dates, opening/starting times, performers, etc. are subject to change without notice.

In case of bad weather, the performance may be canceled or the contents may be changed. If the performance is held, we will not be able to refund even if you cannot attend due to natural disasters. Please note.

Please note that refunds cannot be made even if there is a change in the performance content or performers. In addition, transportation and accommodation expenses to the venue will be borne by each individual.

In the future, there is a possibility that the content of the information will change in accordance with the guidelines and guidelines indicated by the government and local governments.

Visitors are kindly requested to read the precautions on this page carefully and cooperate in complying with them. Also, please be sure to follow the precautions specified on the JO1 official site and official fan club.

Those who violate the precautions set by the organizer or who do not comply may be refused entry or may be asked to leave.
If you are a fan club member, you may be asked to withdraw from the fan club.

"Waiting for entry" and "Waiting for exit" of the performers are prohibited. Troublesome or dangerous behavior may lead to the cancellation of the performance. At the venue, we ask for your cooperation in guiding the staff.

IDs of visitors (applicants and accompanying persons) may be checked at the time of admission. If we cannot verify your identity, we will refuse your entry regardless of the reason. Please make sure to bring a valid ID.

Those who have lost or forgotten their tickets will not be allowed to enter for any reason. Please note that it cannot be reissued.

There are no cloakrooms in the venue where you can leave your luggage. Please manage your luggage and valuables at your own risk. The organizer will not be held responsible for any damages such as theft or loss.

Supporting goods during the performance (OFFICIAL LIGHT STICK, fans, etc.) are prohibited from being too tall or large to interfere with the performance or other customers' viewing, as well as being a nuisance.

Detailed information on how to enter on the day of the performance, precautions and the latest information on measures against infectious diseases will be posted on this special site and official SNS as needed, so please be sure to read and visit us.

Regarding sound recording, video recording, and photography

Bringing photography/recording equipment (cameras, binoculars with a photography function, recorders, video recording devices, etc.) into the venue, taking photographs with cameras, mobile phones, etc., filming video, recording audio, live streaming ( Acts such as live broadcast by audio and video) are absolutely prohibited to protect the rights of the artist.

Due to the frequent occurrence of spying and eavesdropping with smartphones/binoculars with shooting function, staff may check if the smartphone is out of the bag or pocket during the performance, or if you are using a smartphone or binoculars. Thank you. Please set your smartphone to silent mode and store it securely in your bag.

Please note that if someone is found taking pictures or being recorded, their equipment will be immediately confiscated and they will be sent off. The organizers and artists will not be held responsible for any accidents, thefts, etc. caused by not following the staff's instructions.

Please note that in this case as well, no refunds will be made for ticket prices, etc.

In order to maintain the order of the venue, we may record and photograph acts that interfere with the work of the venue staff. Please note.

On the day of the performance, a video and photo camera will be installed. Please note that the customer's appearance may be reflected.

Regarding fan letters/gifts/flowers

We do not accept gifts, congratulatory flowers, stand flowers, fan letters, etc. for the performers. Please note that if you arrive at the venue, we will refuse it.

Regarding support goods and volunteer projects

Commercialized using materials other than JO1 support advertisements (photos published from the official site / fan club, photos used in magazines, etc., photos taken at places where shooting such as performances is not permitted, etc.) , Selling and distributing to an unspecified number of people is an act of infringement of JO1's portrait rights, regardless of whether the seller is profitable or not, so please be careful. We ask for your understanding and cooperation in order to protect the portrait of JO1.

It is prohibited to bring support goods such as boards other than JO1 official goods.

However, the following items can be brought in even if they are not official goods.
[What you can bring in]
Slogan * Within the official fan size: about W295 x H420 (mm)
[Items that cannot be used or brought in]
・ Materials other than JO1 support advertisements (characters, official site
・Slogans using photos released by fan clubs, photos used in magazines, etc., photos taken secretly at places where photography is not permitted, such as performances, fans or boards that are larger than the official size
・Sketchbooks, other unofficial goods (regardless of size), etc.

When using cheering goods, please refrain from holding them above your chest.

When using fans, slogans, etc., it is prohibited to protrude from your seat. *Please note that the seat size may vary depending on the venue.

If the staff determines that it will interfere with the performance or cause trouble for other customers, we may refuse to use it.

Decorations on official goods are allowed as long as they fit within the size of each product.

Even if we receive a request for permission to execute a project by volunteers from our customers, we cannot intervene, cooperate, or support them.

It is prohibited to sell or distribute unofficial goods using JO1's portrait or name in the venue premises, nearby facilities and public places. In addition, such acts are not permitted at all.

In the unlikely event that unauthorized sales/distribution is discovered, the product will be confiscated and the person's identity will be confirmed. In the worst case, in order to prevent recurrence, we may inevitably take legal action against filming, recording, or recording without prior notice of the voyeur or eavesdropper as an illegal act. Please refrain from such actions.
Also, unless the number of people who purchase such unofficial goods decreases, it will be difficult to reduce the unauthorized sale and distribution of unofficial goods. We kindly ask for your understanding that this is an act that violates the rights of the artist.

About OFFICIAL LIGHT STICK interlocking (pairing)

*In "2023 JO1 2ND ARENA LIVE TOUR 'BEYOND THE DARK'", only penlights brought to the venue will be linked.

◆ Penlights that can be interlocked (paired):

JO1 OFFICIAL LIGHT STICK

About interlocking (pairing):

Be sure to replace the batteries with new ones before linking. [Alkaline AAA batteries x 3]

◆ Interlocking method:

Please turn on the power before the performance starts. Press the button on the stick body to turn on the power.

JO1 OFFICIAL LIGHT STICK is equipped with a wireless control function, and is automatically linked just by turning on the power.

It is not necessary to launch the official app. (There is no need to enter the seat number.)

Light stick control and pre-lighting checks may be performed before the performance.

When the performance begins, the lights are turned off and transformed into preparation mode. Please be assured that this is not a malfunction.

◆Other precautions:

Currently, those who set the color of their OFFICIAL LIGHT STICK with their own app, or those who set it to blue flashing Bluetooth mode, will not be reflected in this performance.

If you have already made any settings, press and hold the button for more than 3 seconds to turn off the power once, and then turn it on again.

◆Notes on batteries:

Batteries are not included, so be sure to prepare them yourself in advance.

Batteries will not be sold at the venue on the day of the event, so please prepare them in advance.

Make sure that the positive and negative sides of the battery are set correctly.

When inserting the socket into the battery cover, be sure to set it so that the protrusion of the socket is facing up.

This product consumes a lot of battery power. If even one battery is insufficient, the power will not turn on or the light emission will be defective. Use three new alkaline batteries for each use.

If the penlight is stored with the battery inserted in the battery socket, it will leak and the battery will run out in half a day.

In addition, if you have any questions about the operation other than the above, please visit the OFFICIAL LIGHT STICK support booth at each venue.

Requests to customers when visiting

Requests at the venue

All ticket sales for this performance will be handled as electronic tickets in order to reduce contact opportunities with paper tickets and to register all visitor information. When entering the venue, please operate your smartphone, etc. by yourself.

Tickets for this performance are sold after confirming the name and contact information of the purchaser and accompanying person at the time of ticket purchase.

Wearing a mask is left to individual judgment. The wear of the performers and staff will also be considered as an individual decision.

You may enjoy the cheers, cheers, singing, conversations, and shouts during the performance without wearing a mask.

However, please refrain from vocalizing at a volume or number of times that may be offensive to other guests.

Please stand or sit in your seat during the performance. It is prohibited to leave your seat, run forward, lean forward, etc., and act in such a way that the distance between the customers on the front, back, left, and right becomes closer.

Inside and outside the venue, any crowding and trading of goods is prohibited.

If you feel unwell after entering the venue, please immediately notify a nearby staff member.

Please note that the staff will call out to visitors who appear to be unwell. In addition, we ask for your understanding that we may refuse entry depending on the situation.

Unnecessary movement or exchange of seats during the performance is prohibited, and please refrain from contact between visitors and lending and borrowing of items.

During the performance, eating and drinking other than for the purpose of hydration is prohibited. Alcoholic beverages are not permitted/drinking is prohibited.

Regarding the business of the shop, we will inform you at each venue.

Requests when entering

In order to prevent resale of this performance, tickets will be received on the "JO1 APP", and the name and face photo of the purchaser will be displayed on the ticket.

If the ticket cannot be displayed due to lack of smartphone possession or incomplete registration, admission will be refused regardless of the reason. * Excludes those who are under the age of 18 and have applied for not having a smartphone at the time of application.

No refunds will be given even if you are unable to enter.

We may check your identity on the day of the performance. Identity verification may be performed by both the applicant representative and the accompanying person. If we cannot verify your identity, or if fraudulent/reselling activities are discovered, we will refuse admission.

On the day of the performance, in order to improve the safety of the venue, there will be a bag inspection when entering the venue. Please note.

It is prohibited to bring electronic devices (cameras, binoculars with shooting function, recorders, video recording devices, etc.) and dangerous items into the venue. We are unable to store luggage at the venue, so please store your luggage such as suitcases in a nearby coin locker in advance and compact your luggage before visiting.

If prohibited items are found, please follow the staff's instructions. You will be admitted as soon as it is confirmed that there are no prohibited items.

There is no temperature measurement at the entrance. Please take care of yourself.

After leaving the venue, please move quickly without staying around the venue.

Prohibited matter

Those who fall under the following may be refused admission.

Those who cannot follow the instructions and requests, and those who judge that it will interfere with ensuring safety. Also, if such an act is discovered during the performance, you will be asked to leave the venue.

Those who are under the influence of alcohol. If the staff judges you to be under the influence of alcohol, you will be refused entry. Drinking alcohol may raise your body temperature, so please refrain from drinking alcohol before your visit. Also, bringing in alcoholic beverages is prohibited.

Merchandise sales and sales of CDs, DVDs, etc.

Regarding venue sales and EC sales of concert goods, we will inform you as soon as the details are decided.

When selling concert goods, we will separately inform you of the measures and precautions for the sales area.

Valid identification (all with photo / no copies / within the expiration date)

*Copying is not allowed for all items. Please bring the actual item within the expiration date.
■If you have a photograph of your face, please bring one. This includes:
1. Passport
2.Driver's License/International Driver's License
3. Official license with photo (marine, aviation, architect, etc.)
4. Basic Resident Register Card
5. Physical disability certificate
6. Alien registration certificate
7. My number card (notice card is not acceptable)
8.Welfare notebook
9.Insurance card with photo
10.Student ID card with photo
11. Rehabilitation notebook
・If you have an official ID other than (1) to (11) above, please contact Ticketpla customer support at least 2 days before the performance.
・Also, if you do not have any of the above (1) to (11) or an official ID, please bring the document <If you do not have a photo ID>.
・When using an Individual Number Card (My Number Card) as an ID, please present only the front side (the one with the photo). Please do not present the back side (the side with your personal number printed on it). In addition, in the case of identity verification, we do not look at the back side of personal number card (my number card).
・Individual number (My Number) notification cards (paper cards with individual numbers printed on them without a photo) cannot be used as identification cards.
・Please note that student ID cards for those over the age of 19 will not be accepted, even if they have a face photo.
・If you have a student ID/insurance card that does not have a photo of your face, please see <If you do not have one with a photo of your face>.
・Please note that photocopied/handwritten/expired/unusable documents will not be accepted for identity verification documents.

■ If you do not have a photo ID
<Please bring 2 official IDs> *You cannot enter with only 1 official ID.
Official certificates: health insurance card, resident card, copy of family register, extract of family register, seal registration certificate, pension handbook
*Please keep all official certificates in the same state as they were officially issued. In addition, resident cards, certified copies of family registers, and extracts of family registers will be valid within six months of issuance.

<Please bring 1 official ID and at least 1 document with your name printed on it> *You cannot enter with only 1 official ID.
Anything that has your name printed on it: employee ID card, student ID card without photo, credit card, cash card
*Utility bills (electricity/water, etc.) and various postal items will be invalid even if your name is printed on them.

■ Items that are not accepted as ID
Copies of the above, handwritten items, expired items, point cards, utility bills for electricity, water, gas, etc., and various postal items
Lending or borrowing health insurance cards is prohibited by law. The use of forged or forged identification is a criminal act.